Original Post — Direct link
I was playing a game on not ranked and randomly i start lagging, after that i get kicked out of the game and then rainbow 6 gives me a 24 hour sanction ban, then i quit and re open rainbow 6 but nothing, the 24 hour ban is still there and it didnt make me join again the game, unfortunately i didnt see the code at first and i dont know how to see it. Can someone please help me?
about 4 years ago - UbiYubble - Direct link
Hello,

This is a known issue that the team is working to fix at the moment. This happens when you and your squad leave a queue after being in there for awhile. The game thinks you're in a match and is the reason why some players have been placed in uneven Ranked matches as well.
almost 3 years ago - Ubi-Thrupney - Direct link
Hey Spepir, welcome to the Siege forums. Sorry to hear you got disconnection and sanctioned - that sounds very frustrating.

While we're not able to help with the ban itself, we can certainly advise you on how you can minimise the chances of disconnections - it sounds like your connection may have timed out due to high latency, in this case. Please see our connectivity guide, and make sure you do all the steps, particularly resetting your network hardware, going for a wired connection if you can, and setting up your router as per our recommendations with the help of your ISP (or the router's manufacturer).

If you continue to experience disconnections after those steps, let me know, and I'll have further suggestions.
almost 3 years ago - Ubi-Milky - Direct link
Thank you for the update Spepir, I apologize we are unable to help or lift disconnection sanctions.

If you continue to experience disconnections in game after trying all of the troubleshooting suggested by Ubi-Thrupney, please check our server status to see if there are any ongoing outages on our server, that may have caused you to disconnect here > https://rainbow6.ubisoft.com/status/