Hello there, pma.! Thanks for reaching out, and welcome to the forums! I've just sent a password reset email to your address. Are you able to see this email at this time? Be sure to check spam & junk folders!
Understood. Sorry to hear that! From here, I'd really like to have you reach out to our dedicated support team for help, as account-sensitive information may need to be shared. To get started, please create a support ticket! You can also create a support ticket with our social media support on the Ubisoft Support Facebook or Ubisoft Support Twitter!