Hi there everyone. Please first make sure that your recording device is properly configured using these steps:
1. Right-click the speaker icon in the taskbar and select "Recording devices".
2. In the window that appears, right-click the desired microphone and select make default
3. Next right click and select Properties
4. Next select levels and be sure your level is turned up all the way and also check your microphone boost
5. Go to the Advanced tab on the next window, and set the Default Format to 16 bit, 48000 Hz (DVD Quality).
Does the problem persist after you configure your microphone?
If so, please make a
support ticket for us. Click 'contact customer support' at the bottom of the page.
UbiGabbin