[2020] failed to load profile

Original Post — Direct link

There was a prooblem with the servers and the game disconnected me form my account during a ranked match. Now when i try to launch rainbow six, it pops a message saying that it was impossible to load my profile. I lost mmr, and now im banned for 24 hours and it is not my fault. Can you unban me please?

over 4 years ago - Ubi-Milky - Direct link

Hello ToroLoco.QuCoi,

Apologies this happened to you because of disconnecting.
Our support teams are unable to remove temporary bans as this is handled by the game automatically, we can only appeal permanent bans.

over 4 years ago - Ubi-Raziel - Direct link

Originally Posted by tracesoneum62
hello everytime i run r6 it says failed to load user profile and then i have to re put in my key binds and my ops guns and stuff please help me

Hey, this is certainly something we can help you with!

Here you go: https://support.ubisoft.com/faqs/000027321/

This issue happens because the local save file has become corrupt, which stores your Situations progress, settings & loadouts. The support article helps you create a new file and everything will be back up and running again

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