Original Post — Direct link
Recently when I log on to see if I have gotten any of my Major charms it shows a banner reading. "An error has occurred while enabling rewards. Please contact Customer Support." I've contacted customer support with no logical response. I have no clue what this error means since it only just now has it happened. I haven't made any new twitch accounts nor have I connected any new accounts.
3 months ago - Ubi-Milky - Direct link
Hello akkun-._--e-.-,

Thank you for providing that screenshot that clears things up a little and is very helpful as I can see this is a different issue to what I thought it was initially.

I can see you had two cases about this but one was closed mid troubleshooting and another asked you to troubleshoot your browser settings and also try a different browser other than chrome.

Have you been able to unlink your Twitch account from your Ubisoft account to try and rectify this problem? You would also need to do this via the Twitch platform too.

First of all, navigate to our Account Management website here - https://account.ubisoft.com/
- Click on the Account Information tile.
- Navigate to the Linked accounts section.
- Click on the Unlink button under the Twitch logo.

Next, go to the Twitch website here - https://www.twitch.tv/settings/connections
- Scroll down to the Other Connections section
- Locate Ubisoft Connect and click the Disconnect button. Select Yes to confirm.

Finally, go to https://drops-register.ubi.com/
- Ensure you are signed in to the correct Twitch account and the correct Ubisoft account
- Click Activate my Account once you have confirmed that all the details are correct

These steps should unlink and relink your correct accounts and hopefully allow you to access future drops from Streams correctly.

In the meantime, I will add your name and information to our report of players affected by not receiving Twitch Major charms, while we await an update on this. Thank you akkun-._--e-.-
3 months ago - Ubi-Milky - Direct link
Hello akkun-._--e-.-, welcome to the forums, are you able to screenshot us the error you receive here for any other players that may be having the same issue?

At the moment there is an issue with Twitch Major drops not counting viewing time for some players, for others they receive a Twitch Drop notification 1 day after the Stream ends and then have a 14-18 hour wait for the drops to appear in their game after that. We are busy investigating this but have no new updates, however if you could share with us a screenshot of your error message we can add this to our report to see if this is related.
about 1 month ago - Ubi-Raziel - Direct link
Hello everyone! Apologies for this issue you are experiencing.

Our team have been looking into this for some time, however we have not been able to find a solution just yet. We have started another investigation to get this resolved once and for all.

Please refer to the newly created sticky thread here: https://forums.ubisoft.com/showthread.php/2314068

We would like to suggest some simple steps. If they don't work, let us know in the thread and we'll refer your account to our devs.

All the best!





Links in this thread

[Website] Twitch Drops error - "An error occurred while enabling rewards..." | Forums
Hello everyone, welcome to this thread. We are aware that some players are having difficulty enabling Twitch Drops, and are receiving the error message in this thread's title. Our team is currently investigating why this affects some players. In the meantime, we would like to suggest the following steps which will hopefully help you - - Browser troubleshooting: https://support.ubisoft.com/Article/000062631 - Un-link then re-link your Twitch account:


Twitch Drops - Ubisoft registration website


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https://account.ubisoft.com/


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