[2021] [Ubisoft Store]R6 Credit purchase problem with Steam redirecting.

Original Post — Direct link

I am facing some problem and I know There are not many people in a situation like me. I don't know how to solve this problem.

I am living in Hungary at the moment but I am from South Korea.
So my steam is Korean account which means I pay for games in KRW. (and I want to keep that way because I spend my money from my Korean bank account.)
But still I am living in European country maybe that is the reason why Ubisoft store can not redirecting store to Steam and I can not purchase R6 credits at all.

Can you solve this problem or at least tell me what I can do?

Thank you.

almost 4 years ago - Ubi-Orion - Direct link

Originally Posted by r2jay
I am facing some problem and I know There are not many people in a situation like me. I don't know how to solve this problem.

I am living in Hungary at the moment but I am from South Korea.
So my steam is Korean account which means I pay for games in KRW. (and I want to keep that way because I spend my money from my Korean bank account.)
But still I am living in European country maybe that is the reason why Ubisoft store can not redirecting store to Steam and I can not purchase R6 credits at all.

Can you solve this problem or at least tell me what I can do?

Thank you.

Hey there.

Welcome to the forums

This is very likely to be the cause of these issues. If your Steam account doesn't match the region you're in it usually blocks purchases from being made. I would recommend reaching out to Steam Support to discuss your options with them to see if there's any way around this without changing the region on your account.

almost 4 years ago - Ubi-Raziel - Direct link

Originally Posted by r2jay
Steam says its not their issue. Steam is telling me to ask Ubisoft now what should I do?

Hello again

In that case the next course of action would be to contact our support directly. A support agent can review your Ubisoft account and try to determine what is causing this billing issue for you.

Here you go -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/

An agent will simply need to verify that you are the account owner, then we will offer you some suggestions

← More support posts from Rainbow Six Siege

← More dev posts from Rainbow Six Siege

Recent Rainbow Six Siege Posts

3 days ago - Ubi_Zurik

6 days ago - CRM_OP******

11 days ago - Ubi_Zurik

21 days ago - Ubi-WheelyDuck

Recent Rainbow Six Siege Posts

Y9S4 Designer's Notes

R6 SIEGE | Y9S4 Reveal: Operation Collision Point

Y9S3 MID-SEASON ROADMAP UPDATE

booted?