Original Post — Direct link

In the Last 7 days I have had 2 24 hour abandon sanctions through no fault of my own. The first I was disconnected from a game because of the ubisoft servers and then could not recconect after trying for 20 minutes straight, but I thought I would give it the benefit of the doubt. Then last night after the sanction was lifted I played 3 games succesfully went into the queue for a game but changed my mind and cancelled the queue and closed the game, Then I proceed to launch the game today only to find out I have once again recieved another 24 abandon sanction. This baffles me how can I receive an abandon sanction when I wasnt even in a game in the first place its a joke. I want answers, I have lost 2 days of renown boost due to the sanctions and I have seen other posts where the sanction cant be lifted which is also ridiculous.

over 2 years ago - Ubi-Nacho - Direct link

@juckers Hello there!

Apologies, we've sent you a response here, and you've answered these questions in this post.

Sorry to hear about your continued disconnections. At the time of writing this reply, our R6S services are operating as intended.

Our team offer our connectivity articles here, as a way to ensure the software has its best chance of being able to communicate with our services. These should help ensure you have the best connection to the R6S servers possible. Please could you follow any of these steps that you've not already tried?

Would you be able to let us know if you're seeing any error messages when this disconnection happens?

Regarding temporary bans, these are administered by an automated system with the aim of improving player experience and as such, we are unable to lift them.

Thank you.

over 2 years ago - Ubi-TheBerry - Direct link

Hey there @juckers ,

We checked your account and I regret to inform you that we cannot provide you a direct compensation at this time.

Sorry for any inconvenience caused and if there's anything more we can help with, please let us know!






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