[2022] UPDATE LAGGING PROBLEM

Hello sT0rm2,

Thanks for reaching out and I'm sorry to hear that your game keeps lagging.

Can you please perform all of the troubleshooting steps listed in this article?[www.ubisoft.com] This will ensure that your connection to our services is optimal.

Many thanks and if you have any additional questions, please let us know.

- Ubisoft Support

Originally posted by PRISON SOAP BAR: Same here, I'm experiencing random freezes during match. updated the drivers and verified the game, Been playing for 5 years never had that issue,

Hello PRISON SOAP BAR,

Thank you for the update and I'm sorry to hear about your experience.

In order for us to investigate it further, could you please contact our team on our Support Site?[support.ubi.com]
Please attach both of the following system files:

• DXDIAG[support.ubi.com]
  
• MSINFO[support.ubi.com]

You can also contact us via social media: Facebook[www.facebook.com] or Twitter.

It will help our Customer Support team to investigate this further for you. If you have any additional questions, please let us know.

- Ubisoft Support

Originally posted by sT0rm2:

Originally posted by UbiMark: Hello sT0rm2,

Thanks for reaching out and I'm sorry to hear that your game keeps lagging.

Can you please perform all of the troubleshooting steps listed in this article?[www.ubisoft.com] This will ensure that your connection to our services is optimal.

Many thanks and if you have any additional questions, please let us know.

- Ubisoft Support

its has nothing to do with the connection its because of the new season update

Hello sT0rm2,

Thank you for the update!

Can you please provide us with a short video of this occurring, so we can check if it's linked to the issue that's currently under investigation?.

Many thanks and if you have any additional questions, please let us know.

- Ubisoft Support

Originally posted by sT0rm2:

Originally posted by UbiMark:
Hello sT0rm2,

Thank you for the update!

Can you please provide us with a short video of this occurring, so we can check if it's linked to the issue that's currently under investigation?.

Many thanks and if you have any additional questions, please let us know.

- Ubisoft Support

bro its been 3 months and u guys still dont know what is happening and solve it. damn u guys equal 10% of rockstar staff

Hello sT0rm2,

Thank you for the update and I'm sorry about the confusion.

The reason I requested a video from you is to determine if the issue is already known as reported. As you mentioned that this is an ongoing occurrence, it seems that this issue has been already reported to the development team and it's currently being investigated.

In order to speed up the investigation, can you please contact our team with your diagnostic files (I provided links in one of my previous replies), so we can pass them along to the development team as well?

Many thanks and apologies for any inconvenience caused by this.

If you have any other questions, please let us know.

- Ubisoft Support