devtrackers.gg
I lost my year 5 pass 2 weeks ago and haven't been able go get a proper response after making a case with support those 2 weeks ago and proving i purchases the content all I got was we will look into this sorry for the inconvenience, I'd like to hear that this is a known bug other xbox one players are having and that a fix is coming to give me content I paid for. I have tried all the steps support has given me and id just like a ubisoft rep to say Cristal clear what is going on and if a fix is going to be in place to give me my paid content sometime before the next year starts.
Hey, WreckedHook!
Welcome to the forums and thank you for reporting this issue. I sincerely apologize for any inconvenience this may have caused you.
This issue is a known issue and has been forwarded up to the development team for further review. At this time we do not have a time frame for when this will be resolved.
We would also ask you to check if your add-ons are correctly installed and to check whether you are sharing your season pass or not.
If you need anything else please let us know.
Thank you.