Originally Posted by Kelbinavor
I'm having the same problem, where trying to play ANY Ubisoft game, from/through Steam, gives me this message:
"There was a problem authenticating the ownership of this product. Please contact customer support if you need help in solving this problem."
I saw what you said about having logged into different accounts... That's not the case with me... For example, I was able to play "Agos" for a couple hours one night, and the next day the "Ubisoft Connect" app failed me, with that above message... I tried MANY things, but can't get it to allow me to play ANY of my Steam-bought Ubisoft games!!
So, how do I fix THAT??
Hello, sorry to hear you're also facing this issue!
I appreciate this may not make sense right now, but this error will be due to being signed in to the wrong Ubisoft account. We can help you recover the correct account.
As this is an account-related query, we will need to discuss this with your privately. Please contact us via one of the following methods -
Email Support / Live Chat:
https://support.ubi.com/Cases/New
Twitter:
https://twitter.com/UbisoftSupport
Facebook:
https://www.facebook.com/UbisoftSupport/
The following team will help our team find the correct account for you -
- Usernames you may have used
- Email addresses you may have used
- An image of the following folder: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership
All the best!
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