Original Post — Direct link

My R6 account was banned for cheating for no reason.... I tried to contact Ubisoft Support to appeal my ban, but since that's the first time i tried using ubisoft support. I didnt realize that i need to verify the account that time so i just waited some days and the case was closed automatically. I heard that I could only appeal a ban once so I worried that I couldn't get my account back. I still tried to contact support but everytime I received similar replys like this : (Your appeal to dispute the ban on your account was denied. Please keep in mind that Ubisoft Support has no ability to overturn a ban placed on your account following the denied appeal and no further review will be made. We are not able to share any further details with you concerning your ban in order to maintain the integrity of our internal systems. Ubisoft takes great care in ensuring that its games are fun, fair and friendly throughout. We take a firm stance against violations of the Code of Conduct, and take the preservation of our gaming environment very seriously). Im so frustrated about this. I was just playing the game like others why do i have to get banned? I have spent many hours and money on this account. I dont want these to be gone with no reason. I just wanted a fair judgement..

about 2 years ago - Ubi-Karl - Direct link

Hey @LamFungX, thanks for getting through to us and welcome to forums!

I've had a closer look and can see that you have got through to us indeed and as you've been informed about the outcome already, I am afraid that at this point, there is not much we're able to do.

I do not want to set any particular expectation, however if you are after any details regarding this, you can try contacting BattlEye : (https://www.battleye.com/support/)the anti-cheat system for R6 Siege, and see if you can get a little insight to this.

Should you have any suspension un-related queries or run into any difficulties, feel free to reach out at any time!

almost 2 years ago - Ubi-Milky - Direct link

Hello LamFungX,
 
Permanent bans can only be appealed only once for your account. After we have checked your account, if the decision is made to keep the ban in place, we are unable to help or give you any further information.
 
The actions that can lead to temporary and permanent bans can include >
- Cheating using, using a banned program, or using an unfair advantage
- Illegal behaviour/activity
- Account buying/selling
 
Please read our updated Code of Conduct here for more information > https://www.ubisoft.com/en-gb/game/rainbow-six/siege/news-updates/4h4MEtQwhxnOtNrH6KGMi2/rainbow-six-siege-code-of-conduct
 
We are unable to discuss player bans in the forum in detail, so this thread will be closed. Thank you for understanding.