[2020] I got false banned on stream

Hey tzetsoubou, thanks for getting in contact and sorry to hear this.

Do you have a Twitch clip you can link us so we can see the error code you may have received? Thank you.

Originally Posted by tzetsoubou
the reason i got banned was because my cousin was playing with my account at the same time i think because i recieved an email that he was playing at that time

Hey, tzetsoubou!

I do not believe this would cause a ban. Can you please contact us via a private message on our social media channels:

Facebook

Twitter

We can then look into this further there for you.

Thank you.

Hello LotusTheSIav3, I am sorry to hear this about your ban, regrettably we would be unable to lift this.

All players are responsible for securing their account, which is why we urge players to enable 2FA on their accounts so nobody else can use them in case of situations like this. I apologize we would be unable to help you this time around as that account will now be permanently banned from playing the game again.

Please make sure that nobody has access to your Ubisoft account in the future by enabling two factor authentication and not sharing your password with anyone, please also make sure to log out of other devices.