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- bought 1200 credits and the topaz skin 3 days ago and i haven't gotten them yet. also the support still hasn't answered. what could i do? Spoiler Text spoiler
Hello guys,
Thank you for reaching out, sorry to see you're missing your credits.
If you are still missing your credits and have a successful transaction on your statement, please could you reach out to us via our Support Site, Facebook or Twitter so we can look into this further?
We are experiencing higher than normal contact volumes at the moment so kindly ask for your patience when opening a case and we will get back to you as soon as we can.
Thank you!
Hello @benestante for any missing items or credit issues, we need players to contact us through a private support case, we are unable to help with these issues on our forums, as we are unable to discuss your account details in public.
An agent will reply to you as soon as they are able, in the meantime, please feel free to upload a screenshot of your purchase to your support case using this link> https://www.ubisoft.com/help/cases