Original Post — Direct link
I have done one thread about Teal charm not being delivered to me. But these 9 packs are new. 7 Packs still are didn't delivered since 15-16 February and 2 Packs since 21 February. In my Ubisoft inventory it shows me that I should have 21 in total, but in game I only get 12. Waiting more than week for 9 Packs is pretty long, so please check it Ubisoft.
about 3 years ago - Ubi-Karl - Direct link
Hey Pizza_Mozarella, thanks for getting in touch and I am sorry to hear about the content you have missing.

If you do believe you have received less content than supposed to, we will be happy to look into the matter further, however as this is being looked at on individual basis, I would like to ask you to reach out to us via one of the following channels and also send full and uncropped screenshot from your Twitch Notifications window where it would show your received drops:

1. Support website
2. Facebook
3. Twitter

Once received, we will have a look and get back to you as soon as possible!

Should you have any further questions, let us know!
about 3 years ago - Ubi-Orion - Direct link
Originally Posted by N0r8ert
I think you should contact technical support, here you are unlikely to be helped by anyone
Hey there.

Welcome to the forums!

Yep that's what we told them to do and what we would encourage anyone else with this particular issue to do as well. Issues such as this are difficult for us to investigate entirely over the forums.