[2020] [Connectivity/Multiplayer]Keep connecting to the wrong servers

Hey ShrapnelPanel,

Thanks for getting in touch and I am sorry to hear about the issue you've been dealing with.

I can confirm that around the period you've mentioned you've been playing, we have been dealing with an issue where some players were unable to manually change their data centers, however this has been resolved since and the process of changing it has slightly changed, therefore in order to ensure that you have done this correctly, have a look at the following article and see if that helps.

Keep us updated and should you have any questions in the meantime, let us know!

Thanks for your swift response there.

Are you possibly accessing the game through proxy? If so, try disabling it as it can affect your geolocation.

If issue remains however, I would like to ask you to provide us with the following:

1. ISP
2. What data center you should be playing and which one are you being connected to
3. Trace Routes

For trace routes, do the following:

- Open the cmd function
- Type Tracert and then add the following xblcxplatqos entry based on the datacenter in question (the one they should be playing on):

'neu': 'xblcxplatqos-neu-9-18-2-0.cloudapp.net'
'weu': 'xblcxplatqos-weu-9-18-2-0.cloudapp.net'
'eas': 'xblcxplatqos-eas-9-18-2-0.cloudapp.net'

Should you have any questions in the meantime, let us know!

That's great, thanks for sending that over.

I take it that you're not using any proxy then, is that right?

To add, I have re-opened your existing case 12571086, so when you have a chance, can you visit our support website, login to your account, click the drop-down menu on the top right and select 'My cases', where you will be able to locate it. Open it up and attach your GameSettings.ini document to it.

Once that's completed, let us know!

Originally Posted by ShrapnelPanel
I have sent what my settings.ini file contains to the previous case. And yeah, i do NOT use any proxy.

Thank you for attaching this.

Because we will need to forward this to a team for further investigation would it be possible to also attach to the case a screenshot showing your port forwarding as per these troubleshooting steps which you advised you have already followed?

Many thanks in advance