almost 3 years ago - Ubi-WheelyDuck - Direct link
Originally Posted by Mandalorian Guy
It just happened to me for a 3rd time this season. I was playing for a couple of hours before swapping to another game. When I restarted Siege they are all reset. The best I can tell is when I start the game up it has a server connection issue loading the main menu (same thing with Watch Dogs Legion but not other games) and has to reconnect after which it probably reverts some settings to the default.

My guess is that the outfits and headgear settings are stored server side (because they were a feature added after launch and i dont recall ever downloading them) while the gun skins and charm settings are stored console side (because several of the launch skins items required a separate download upon purchase).
Hey there,

Thank you for your detailed update, it is incredibly useful.

You advised you receive a server connection issue message, this may well help us in identifying the cause.

For this reason I would advise to follow our connectivity troubleshooting steps relevant for your console below:

PlayStation
Xbox

These steps will configure your network for the game

Any trouble just let us know
almost 3 years ago - Ubi-Thrupney - Direct link
Thanks for clarifying that for us, Mandalorian Guy, and apologies for the misunderstanding.

I can certainly see where you're coming from about the 8-0x00001300 error potentially being the cause - this is also something our teams are currently looking into, so we'll have a solution as soon as possible.

Let me know if you encounter any other problems in the meantime.