Originally Posted by mewty_hought
The exact same thing has happened to me the past two days, the first game I didn’t even get into and I have been demoted from gold 3 to silver 3. I know that this is not my fault as my entire squad has been kicked both times and been penalised for it. Is there any way I could get my rank back whilst I wait for an updat?
Hey mewty_hought, thanks for getting in touch and I am sorry to hear about what happened.
Over the past 2 days, we've had a temporarily degradation, which may have resulted in you and the opposing team not being able to continue from where you've left, however it has been resolved not long after and servers were running as intended.
As far as MMR goes, if you have lost some after not being able to proceed, I am afraid we would be unable to adjust it, regrettably.
If you do experience disconnections or connectivity related issues on regular basis, I would recommend you to try completing steps outlined in the following:
1.
Xbox
2.
PlayStation
Should you have any questions, let us know!