Original Post — Direct link
  • About two weeks ago, a friend of mine gave me a premium version of the battle pass. But i did not receive the rewards that I had already opened, but they were not available without the premium option. I can get new rewards that I open after the purchase. I've contacted support but still haven't received any help (case number: [redacted]).
  • Here is a video recording showing the problem( ">
  • Lost Rewards: 10 bravo packs, 120 r6 credits, ghosteyes standard(CAVEIRA,clothes), ghosteyes standard(solis,helmet), ghosteyes standard(lesion,clothes), explosion de colores(iana, operator portrait), 3day battle point booster(booster), S.I.2023 DENIER(fuze, clothes), S.I.2023 fragments(weapon skin), S.I.2023 informant (mozzie, clothes), S.I.2023 informant (mozzie, operator portrait), 7 days renown booster(booster), classical design(card background), caminate (zofia, clothes), explosion de colores(iana, clothes), cultural goldwork(charm), call of the wildlife(iana, helmet), 3day battle point booster(booster), pearl ripple(attachment skin), la layenda(card background), pearl ripple(weapon skin), la layenda(attachment skin), 3 day battle point booster(booster), solemn jewelry(charm), seafaring preserver(glaz, helmet), seaweed drip(valkyrie, clothes), traditional molas(weapon skin), S.I.2023 raider( blitz, clothes), geometrical brocade(zofia, helmet)
  • If anyone knows how to solve this problem, I will be very glad for your help. Thanks in advance :3


12 days ago - Ubi-Akatsirin - Direct link

Hey @ArTiK197

I'm sorry to see you're having issues with the season pass that was gifted by your friend. Thank you for providing a video too!

I see you've already opened a case, we are dealing with a large amount of contacts at the moment, so it might take longer to get an answer from us, sorry about this.

Firstly, are you still experiencing that issue? Have you tried verifying the game files? Is the issue still persisting after you launch a game to synchronize the game pass?

3 days ago - Ubi-TheBerry - Direct link

Hey there guys,

Apologies for the delayed response.

A fix was released recently which should have resolved issues with Battle Pass rewards being granted and unlocked those that may have still been missing for players.

Please let us know if you're still having any issues with your Battle Pass rewards from here on!