devtrackers.gg
about 2 years
ago -
Ubi Milky
-
Direct link
Hello teeray thanks for getting in touch with us.
I have noticed a few players reach out to us since March explaining how Ubisoft Connect may be using more CPU usage after the latest update.
if you have already run through our troubleshooting guide to see if this can prevent this higher usage > https://www.ubisoft.com/help?article=000061047
Please also try the following steps to see if these can help you also >
-Open the Task Manager tool on your PC, and look for any running programs other than the game and game launcher. Close down all of these programs, except the game and game launcher, then 'clean boot' your computer, and restart the game to make sure you free up your CPU usage just for the game >
https://support.ubisoft.com/en-GB/Article/000063761
-Disable any in-game overlays you may have active in your game launcher, in the Ubisoft Connect or Steam game launcher settings, as using in-game overlays can sometimes contribute to high CPU use depending on the game
-Test the CPU usage after lowering some settings. In the games menu and your GPU control software, enable Vsync, lower your FPS usage, and lower your graphical preset. Running games on high/ultra with maximum FPS available can cause strain not only on your Vram but CPU too
-Update all your game, game launcher, Windows, graphics card drivers, and peripheral drivers, as updating your drivers may eliminate compatibility issues or bugs that can sometimes cause increased CPU usage
-Check your power options in Windows and set it to High Performance in case of any CPU throttling. Open your Windows Settings, type 'Power Options, select 'Addition Power Settings', then select a High-Performance plan.
You can also create a new power plan in these options and set your maximum use of your CPU to 95% or another value to stop your CPU running at 100%, this will sometimes make your GPU work harder instead of putting the strain on CPU
If after running through all of these steps, you are still experiencing high CPU rates, please could you make a private support ticket with us, as we will need your system files to send to our Siege QA team for further investigation of why this is affecting certain players > https://www.ubisoft.com/help/contact
Please attach the following information to your ticket to aid us in our investigation and help us get to the bottom of this recent issue >
Dxdiag file > https://ubi.li/msrxL
Msinfo file > https://ubi.li/lmiCE
-Ubisoft Support
I have noticed a few players reach out to us since March explaining how Ubisoft Connect may be using more CPU usage after the latest update.
if you have already run through our troubleshooting guide to see if this can prevent this higher usage > https://www.ubisoft.com/help?article=000061047
Please also try the following steps to see if these can help you also >
-Open the Task Manager tool on your PC, and look for any running programs other than the game and game launcher. Close down all of these programs, except the game and game launcher, then 'clean boot' your computer, and restart the game to make sure you free up your CPU usage just for the game >
https://support.ubisoft.com/en-GB/Article/000063761
-Disable any in-game overlays you may have active in your game launcher, in the Ubisoft Connect or Steam game launcher settings, as using in-game overlays can sometimes contribute to high CPU use depending on the game
-Test the CPU usage after lowering some settings. In the games menu and your GPU control software, enable Vsync, lower your FPS usage, and lower your graphical preset. Running games on high/ultra with maximum FPS available can cause strain not only on your Vram but CPU too
-Update all your game, game launcher, Windows, graphics card drivers, and peripheral drivers, as updating your drivers may eliminate compatibility issues or bugs that can sometimes cause increased CPU usage
-Check your power options in Windows and set it to High Performance in case of any CPU throttling. Open your Windows Settings, type 'Power Options, select 'Addition Power Settings', then select a High-Performance plan.
You can also create a new power plan in these options and set your maximum use of your CPU to 95% or another value to stop your CPU running at 100%, this will sometimes make your GPU work harder instead of putting the strain on CPU
If after running through all of these steps, you are still experiencing high CPU rates, please could you make a private support ticket with us, as we will need your system files to send to our Siege QA team for further investigation of why this is affecting certain players > https://www.ubisoft.com/help/contact
Please attach the following information to your ticket to aid us in our investigation and help us get to the bottom of this recent issue >
Dxdiag file > https://ubi.li/msrxL
Msinfo file > https://ubi.li/lmiCE
-Ubisoft Support