17 days ago - Ubi-Karl - Direct link
Originally Posted by MrSup__
I legit just want the bundle for the rick and morty crossover and everytime its says "something went wrong, please try again in a few seconds." Ubisoft Please fix this
Hey MrSup__, thanks for reaching out, welcome to forums and I am sorry to hear about this.

This particular issue has been resolved already and players are able to purchase their content without any issues, so give it another go and see whether problem remains.

Please do note that if you've attempted to purchase it through in-game store then alternatively, you can also consider buying it through our web-store or Ubisoft Connect launcher (Store tab). Additionally, consider possibly changing your payment method/card as well since that may be the reason you had the issue in the first place.

Keep us updated and should you have any questions, let us know!
10 days ago - Ubi-Milky - Direct link
Hello Gucci_Swag_420, if you are still having this issue please get in contact with us privately through the following links -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Ubisoft Support Website - https://support.ubisoft.com/en-gb/Cases/New

I believe this issue may have been resolved for you after checking your account. Sometimes if a few transactions are made in short space of time, this can put a lock on your account in case of suspicious/fraudulent payment attempts were taking place.

We have also made it so now if a player had 2FA enabled on their account, they must use this when making a purchase from our store.

If you are still having issues, please contact us on the link above.





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