I am trying to buy the R6 currency package, but unfortunately I have been getting an error for 7 days, what should I do?
I am trying to buy the R6 currency package, but unfortunately I have been getting an error for 7 days, what should I do?
Hello @iraq-k113y, thank you for getting in touch and sorry to hear you haven't been able to make a purchase for 7 days.
Could you please check the following steps which have been known to fix this for some players? >>
FIX 1: If using a VPN, please disable this before making a purchase, please make sure to also use the correct currency for your region
FIX 2: Make sure your game has been fully updated
FIX 3: When attempting the purchase, have you selected your payment method by clicking on the payment method image and have you checked the terms of purchase options?
FIX 4: Are you able to purchase any other credit amounts at all, or are all credit amounts not working for you?
FIX 5: If you have both the Vulkan and DirectX versions of the game installed, please try making a purchase on both versions of the game, as some players have had success on one version of the game, whilst being unable to purchase on the other.
FIX 6: Delete any temporary cache files in your game launchers, that may be using up resources and memory and causing conflict >
Ubisoft Connect > https://www.ubisoft.com/help?article=000061966
Steam > https://help.steampowered.com/en/faqs/view/6AD7-820D-8BE5-E51F
Epic > https://www.epicgames.com/help/en-US/epic-games-store-c73/launcher-support-c82/epic-games-launcher-displays-incorrectly-or-appears-blank-a3609
FIX 7: Alternatively, instead of using the in-game store, please try making purchases via our Ubisoft Store website. These credits will be available in all PC versions of the game, Connect, Steam and Epic > https://store.ubi.com/uk/all-credits#cgid=all-credits&pmin=0&pmax=280&prefn1=productBrandDisplayString&prefv1=Rainbow+Six&prefn2=productSubBrandString&prefv2=Rainbow+Six+Siege