devtrackers.gg
Hi there:
I've communicated with four different Ubisoft Support representatives on my ongoing case, only two of whom seemed to actually read the previous discussion, and I think my case was unnecessarily sent into the escalated category.
Ubi-Pexma had essentially solved my issue and was poised to initiate the fix once I confirmed a few things. When I replied to the case to confirm the needed details, the case was bounced to another rep, who didn't seem aware that we were nearly resolved, and then it was bounced to another person who said the case would be escalated.
The case could very easily be closed, with my issue resolved, if someone were to just look at what Ubi-Pexma wrote and continue where they left off. Is it possible for this to be conveyed to Support without bouncing my case all over the place again?
We were so close to solving the issue but all the progress made with the first two reps to respond to me seemed to have been missed by the latter Support reps who joined the case.