Original Post — Direct link

Hi, after a couple of years I re-enter my Uplay account and find myself without any games, including, Rainbow Six Siege. I wanted to understand why I had all my games deleted from my library and their game stats.

Has this problem ever happened to you guys?

Thank you very much

over 1 year ago - Ubi-Milky - Direct link

Hello there,

If you can still log into your Ubisoft account, that means your account has not been closed/deleted for inactivity.

If your games are missing from your library, it may mean the following>>

  • You are logging in with the incorrect Ubisoft account if you have more than one, please check our Connect website and see if you recognize the games listed under the 'Your Games' section > https://ubisoftconnect.com/en-GB/games/

  • Make sure you are using our new launcher Ubisoft Connect and not our old game launcher Uplay. You can download Ubisoft Connect from this website > https://ubi.li/4vxt9

over 1 year ago - Ubi-Deta - Direct link

Hey @babykiller72! Sorry to hear you've run into issues with your library.

To receive further help, please reach out through our Support Website, so that we may investigate further for you. Apologies for the inconvenience!

over 1 year ago - Ubi-Deta - Direct link

Hey @babykiller72! Thanks for getting back in touch.

I'm sorry to hear that you've not received reply on this issue yet. We're currently receiving more contacts than usual, which can lead to delays in responses. I understand this isn't ideal. Apologies for the inconvenience!