Original Post β€” Direct link

I have a open case (17591881) since December 30, 2022. It is about linking accounts from my old Xbox to my new Ubisoft account on PC where I play now. And I just want my items (elite, weapon skins) to this current account. I've tried to reach the support through live chat, but it is never available. I was supposed to get an answer in 48 hours, but it took 8 days, and it is an automatic.

11 days ago - Ubi-Havoc - Direct link

Hi there @zig1, I'm sorry to hear about the frustration with this; especially with your case being in regards to missing content. I do see one of our agents (not automated) did reply to your case a handful of times so please rest assured they will be getting back to you as quickly as possible. Since each case is handled differently we would not have an estimate of time for seeing a response, and our teams have been working to address all tickets that have come in.

@SocccerChick7 I apologize for the delay on your case as well. Please continue to update your original case and a member of our team will get back to you as quick as they can.

@Top-Hat-Catfish I see your case as well and appreciate your patience with waiting for an update.

8 days ago - Ubi-Verse - Direct link

Hi everyone 😊

I am sorry that you have still not received a reply from our support team and are struggling to start a live chat. I can imagine that this is a very frustrating situation for you.

Our colleagues are doing their best to work through the number of tickets we have received.

I can assure you that they will get back to each one of you as soon as possible.


8 days ago - Ubi-Verse - Direct link

@ElCisneros10 Hi there and welcome to the forums 😊

I can see that you have already received a reply from our support team.

Your friend will need to contact us themselves, so we can help them out. Please let them know, thanks!

@zig1 Thanks for understanding πŸ™‚

8 days ago - Ubi-Verse - Direct link

@Sib3riX Hi there 😊

I am sorry about that! I can understand the disappointment.

Our team is doing their best to get back to everyone as soon as possible.

1 day ago - Ubi-Havoc - Direct link

Hello everyone, thank you for your patience so far. Our teams continue to work to address all cases coming in, as well as chats during the current available hours. I apologize that for issues relating to your account (including content or bans) as well as purchases will need to be handled privately in your tickets. We would not have an ETA to provide or an ability to expedite a resolution on a ticket while here on the forums and I do apologize for the frustration caused by this delay. I would advise to keep an eye on your tickets for further assistance and appreciate your understanding in the meantime.