[2021] [Ubisoft Account]ownership authentication not working

Hey guys!,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

To find out more about the issue you're dealing with, have a look at the following article.

Essentially, the reason you're receiving this error message, is because you're connecting to the wrong Uplay account, than it was linked to when launched for the very first time.

To have this resolved, you need to make sure you are logged in to the right one and error will no longer appear.

Should you still experience difficulties with this, we are more than happy to look into this for you, however in order to proceed, we will need you to reach out via one of the following channels, as it will involve discussing account related details:

1. Support website
2. Facebook
3. Twitter

Should you have any questions, let us know!

Originally Posted by safrizal2003
Yeah same here and i was surely this is the account i was play because i was play in the morning and in the night this is happen

Hey safrizal2003!

Thanks for getting in touch .

We are more than happy to investigate your matter further, however as mentioned before, we will need you to reach out to us via one of previously stated channels and we will take it from there.

Originally Posted by safrizal2003
Yeah i was call u via Facebook and make a ticket too but its was a week more the ubisoft support not respond it please help me

Thanks for getting back to us!

We're currently dealing with extremely high volume of contacts over the past 5 weeks so slight delay is likely.

I had a look and can see that you have created a couple of cases too, therefore would I be able to ask you to provide us with a full and uncropped screenshot showing your ownership folder? It is normally located in the following location: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership

We need you to attach this screenshot to one of your cases (preferably 13734519) and then once it's done, let us know!

I just had a look at it however I cannot see any attachments apart from the one you had earlier, therefore can you double-check you've definitely attached it? Please make sure to do so on case 13734519 .

Originally Posted by safrizal2003
Yeah i was surely attached it and was checked i also attach in both cases

Hey safrizal2003!

I looked it up and can see the screenshot as requested . Accordingly, I have managed to locate the account your game has been linked to, therefore in response, I've sent you email with a little request before we're able to proceed further, so have a look and get back to us when you have a chance!

I had a look at both of your cases however wasn't able to locate the screenshot requested, so could you try reuploading it to 13734519?

That's great stuff, I can see you have indeed and I just responded to you a moment ago .

Originally Posted by safrizal2003
Please see it again because i still have trouble

That should be all done for you now, let us know if you have any difficulties with launching the game .

No worries at all there, hope you enjoy your game-time and should you require assistance in the future, feel free to reach out at any time!