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[2021] [Ubisoft Store]Can't buy credits from UbisoftConnect Overlay (Can't select payment method)


Original Post — Direct link
as written in the title, I can't buy r6 credits from my ubisoftconnect overlay, I tried to buy using my steam wallet so that I can unlock the battle pass since it's just a few days away from the end of the event. Usually it never happened to me, only this time. and I also found other players have the same issue.
Please help, I don't want all the time I waste pushing the battle pass progress for nothing. thanks
about 3 years ago - Ubi-Raziel - Direct link
Hello!

This is an issue our team are currently investigating. A temporary fix was recently implemented and we're checking with players whether the issue persists.

Can you please double check if you are still unable to select a payment method?
about 3 years ago - Ubi-Raziel - Direct link
Originally Posted by Binz.-
nope, still having the same issue
also thanks for your response
Thank you for letting me know, and you are most welcome.

Would you be happy to provide us with your Ubisoft Connect launcher logs? I can report back to the team and provide those files, which should help with the investigation.

Here you go: https://support.ubisoft.com//Article/000065542

The files can either by added to a support case, or a direct link would also work perfectly.

Thanks!
about 3 years ago - Ubi-Karl - Direct link
Hey guys!

Apologies about the delayed response there.

This issue has now been resolved and you should be able to make your purchases as per usual.

If however any of you runs into any further issues, let us know and we will have a look!
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