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So recently, I've bought Rainbow Six: Siege (Deluxe Edition) on PC through the Ubisoft store. It was on-sale and I had just made the switch to PC, so I thought - "Why not?" I made sure that I was using the same Ubisoft account that I purchased the game with through the store. Upon downloading the launcher, Ubisoft Connect, I proceeded to log in to the EXACT same account I bought the game with. To verify, the profile picture, account level, etc. were the exact same, on the website and the launcher.
As a side note - on the website, when I view my order history, it gives me my order details: order number, purchase date, game name, etc., as it normally would after purchasing a game through the store. When I look in the order history through the launcher, 2 things occur: 1) It states that the Ubisoft store is down or 2) It says my order history is empty, which isn't what it's telling me on the Ubisoft website.
I've filed a support case a little while back regarding this issue, and it has been a long time with no reply. That is why I'm here, trying to see if anyone can help with my issue.
Thanks,
RylocPS
As a side note - on the website, when I view my order history, it gives me my order details: order number, purchase date, game name, etc., as it normally would after purchasing a game through the store. When I look in the order history through the launcher, 2 things occur: 1) It states that the Ubisoft store is down or 2) It says my order history is empty, which isn't what it's telling me on the Ubisoft website.
I've filed a support case a little while back regarding this issue, and it has been a long time with no reply. That is why I'm here, trying to see if anyone can help with my issue.
Thanks,
RylocPS