Original Post — Direct link

Seeking assistance on lifting my 2 - Day Abandon Sanction.

Me and my friends are playing unranked almost on a daily basis. My PC usually shuts off on its own, restarting probably due to hardware failure -- which happened several times on a 7-day span.

I was adjusting my settings, and even trying out Vulkan, but the issue still persists, thus, disconnecting me from the game, and unable to return to the match on time. I can only play the game without my PC crashing by setting the FPS Limit (144) on the game setting.

Nonetheless, I was hoping that my sanction would be lifted due to this.

about 3 years ago - Ubi-Nacho - Direct link

@pofooy_ Hello there.

Sorry to hear that your PC has been shutting off occasionally. Glad to see that setting your FPS limit to 144 has appeared to make a difference for you.

I understand that at the time of writing, this 2 day abandon sanction would be lifted. Please keep in mind that Ubisoft Support has no ability to overturn a ban placed on your account, and players must wait the specified amount of time.

As you've been having technical difficulties with your PC, please feel free to take a look at our troubleshooting guide here. Hopefully this will also help to ensure that you're able to stay connected to your matches in the future.

If you have any further questions, please let us know, and we'd be happy to assist.

almost 3 years ago - Ubi-Viral - Direct link

@airpilot88 Hey! We understand your frustration when things like this happen, however, we ask that you please be respectful in your replies.

I have checked the link that you have posted and you have put a lot of unnecessary swearing into it, personally, I would advise you to edit this and be more critical and constructive about the issue and the changes you feel need to be made. The more detailed constructive information you give on R6 fix it the better.

Thank you for your time.

almost 3 years ago - Ubi-Viral - Direct link

@airpilot88 OK thank you for your feedback. If you need anything else please let us know.