[2021] [Bug/Glitch]Gun skins and attachments reset

Hey Sticky-_, thanks for reaching out and I am sorry to hear about the issue you've been having as I fully appreciate how frustrating this may be .

As it stands, it appears that our development team was unable to reproduce the issue on our side, therefore I would like to ask you if you have a video of the issue occurring and maybe any steps you did or circumstances that could have lead to this issue, and we will ensure this information gets forwarded to our game team accordingly.

Originally Posted by Sticky-_
I mean I can take a video but all it's going to show is all default skins on my operators and guns. It happened after the most recent update. It updated. I logged in, got into a match and quickly noticed everything was reset. Even my elites were unequipped

Thanks for your swift response!

I would not bother taking video showing default skins. It was more about taking a video of anything that happens prior to loadout being reset, as it will help us to identify what may be the cause for it.

Am I right to say that this is the first instance it happened for you, is that right?

Alright, I see.

Whilst our team is looking into the matter and we're gathering information on this, if you do encounter this issue ever again, see if you can recall what happened prior to it (in-game) as that will give us a better idea once we find consistencies for the actions that are taken before issue occurs.

In the meantime, we do apologise for the inconvenience this has been causing to you so far and thank you for your patience for the time being.

If we will have any further updates coming up, information will be shared here, in our official forums, so keep an eye!

Originally Posted by cooojan
Ok! I seem to have similar issue. The problem appears when I restart the game. Most of the weapon skins are reset, but when I go to operator's loadout, I see that they appear as chosen skins. But on the operator showcase and ingame I have original skins (no skins). To solve this issue I have to change another weapon to default and then back, or if the operator has only one weapon in that category (either handguns, or primery) it helps to change skin back and forward. After doing this for every operator the skins sit, as they are suppose to, untill the next restart of the game. Remarkably not all the operators and weapons appear skinless. Some are just fine, but most of them do. Also all other attachments are in place, as they are suppose to be, also all custom uniforms and headgear is perfectly in place. I hope someone will be looking into this issue and give me some feedback so this eventually will be solved. If more detailed info is needed, I can present a list of weapons and operators, who gets reset.

Hey cooojan,

Welcome to the Forums!

This was a separate issue which should have since been resolved, do you still encounter this in-game?

Lil_Debbie46 - I'm sorry to hear the loadout reset issue has impacted you.

This is still under investigation with the team and updates will be posted when available, in the meantime however I'm afraid we cannot manually adjust your loadouts.

Sorry for the inconvenience