Original Post — Direct link
All gun skins, attachments, uniforms and head gears reset on all my operators on xbox.
12 days ago - Ubi-Karl - Direct link
Hey Sticky-_, thanks for reaching out and I am sorry to hear about the issue you've been having as I fully appreciate how frustrating this may be .

As it stands, it appears that our development team was unable to reproduce the issue on our side, therefore I would like to ask you if you have a video of the issue occurring and maybe any steps you did or circumstances that could have lead to this issue, and we will ensure this information gets forwarded to our game team accordingly.
11 days ago - Ubi-Karl - Direct link
Originally Posted by Sticky-_
I mean I can take a video but all it's going to show is all default skins on my operators and guns. It happened after the most recent update. It updated. I logged in, got into a match and quickly noticed everything was reset. Even my elites were unequipped
Thanks for your swift response!

I would not bother taking video showing default skins. It was more about taking a video of anything that happens prior to loadout being reset, as it will help us to identify what may be the cause for it.

Am I right to say that this is the first instance it happened for you, is that right?
11 days ago - Ubi-Karl - Direct link
Alright, I see.

Whilst our team is looking into the matter and we're gathering information on this, if you do encounter this issue ever again, see if you can recall what happened prior to it (in-game) as that will give us a better idea once we find consistencies for the actions that are taken before issue occurs.

In the meantime, we do apologise for the inconvenience this has been causing to you so far and thank you for your patience for the time being.

If we will have any further updates coming up, information will be shared here, in our official forums, so keep an eye!