[2023] i sent a ticket to ubi support, its been 16 days and no answers??

Hey there @this_game I am sorry for the delay in our specialists getting to review your case. I can assure you that any wait is not due to being targeted in any way; however there can sometimes be a delay with higher-than-normal contact volume. I was able to locate your case and it is still open, so you will receive a reply as soon as possible. I did take a peek at the files you uploaded for us and do have some additional recommendations in the meantime!

• There is one more Game-Ready driver release recently for your graphics card. I know you mention making sure your GPU was up to date before reaching, but could you test to see if the newer update (Version 528.02) has any improvement?
• If your game or either game client are installed to the drive dedicated to being a Microsoft Storage Space I'd advise to move those off of the MSS and onto one of your other drives (such as the C drive).

Hello @this_game! Apologies for the delay in reply and thanks for your further information.

I can see that your case is still being looked into and we will get back to you there as soon as possible. I understand this situation isn't ideal and would like to apologize for the situation.