devtrackers.gg
over 1 year
ago -
Ubi Milky
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Direct link
Hello RainDrop, the current freezes that occur in the game or on certain maps for some players, are currently under investigation by our Siege team.
First of all we would recommend running through our troubleshooting guide steps to see if they can offer you some improvement to the game >>
https://www.ubisoft.com/help?article=000061047
Should these steps not help with the freeze and lag issue you are experiencing, our QA team have asked us to gather the following info from players affected >>
- Your Steam & Ubisoft ID
- The Match ID of the game affected
- Exact Windows OS and update version used (You can check this by pressing the Windows key and typing 'Windows' to bring up the update information)
- Any videos or a description of what happened in-game, just before the freeze occurred?
If you can answer the above questions, we will pass this information on to our QA team's investigation to help them, thank you for your patience.
-Ubisoft Support
First of all we would recommend running through our troubleshooting guide steps to see if they can offer you some improvement to the game >>
https://www.ubisoft.com/help?article=000061047
Should these steps not help with the freeze and lag issue you are experiencing, our QA team have asked us to gather the following info from players affected >>
- Your Steam & Ubisoft ID
- The Match ID of the game affected
- Exact Windows OS and update version used (You can check this by pressing the Windows key and typing 'Windows' to bring up the update information)
- Any videos or a description of what happened in-game, just before the freeze occurred?
If you can answer the above questions, we will pass this information on to our QA team's investigation to help them, thank you for your patience.
-Ubisoft Support