[2020] [Connectivity/Multiplayer]High ping only in Rainbow 6 Siege

Original Post — Direct link

I looked around the internet to find a fix to this problem. Usually, in game I expierence 20 to 30 ping which is very good. However, ever since the M.U.T.E Protocal thing came out I am getting 100 to 600 ping. Even being in the menu screen my ping is shown as 83 to 130. (The ping is shown next to the data center in paranthesis as 86, which makes me think it has to do with the data center, even though im using us west which is where I am.) I have already flushed my dns, reseted the server cache or whatever, and reseted my router. The problem still persists. Any help? The games almost unplayable with 200 ping. Thanks in advance for anyone who took the time to help me!

over 4 years ago - Ubi-Karl - Direct link

Hey Awesome09Sause,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you've been having to deal with.

In order to resolve this, I would recommend to try completing steps outlined in the following article, and keep us updated!

about 4 years ago - Ubi-Raziel - Direct link

Originally Posted by Awesome09Sause
Tracing route to xblcxplatqos-wus-9-18-2-0.cloudapp.net [65.52.120.69]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 1 ms <1 ms <1 ms 192.168.0.1
3 972 ms 343 ms 445 ms 96.120.86.33
4 196 ms 548 ms 891 ms ae-251-1215-rur01.placerville.ca.ccal.comcast.net [68.85.105.249]
5 1872 ms 1001 ms 1074 ms ae-20-ar01.fresno.ca.ccal.comcast.net [162.151.40.97]
6 592 ms 291 ms 653 ms be-33667-cr02.losangeles.ca.ibone.comcast.net [68.86.93.37]
7 318 ms 836 ms 146 ms be-11525-cr01.9greatoaks.ca.ibone.comcast.net [68.86.84.150]
8 646 ms 482 ms 1126 ms 96.110.32.242
9 952 ms 341 ms 486 ms 50.208.233.10
10 638 ms 957 ms 2282 ms ae31-0.icr01.by4.ntwk.msn.net [104.44.238.242]
11 * * * Request timed out.

I know I'm arriving late to the party here, but it also looks as though you may be experiencing a Double NAT issue. You likely have 2 modems in your home which are both using NAT, and so they've created a network within a network. This can cause issues when using some services, and a simple fix would be to enable Bridged Mode or disable NAT on one of your modems. Your ISP will be able to guide you through this however.

I can see you are experiencing Double NAT because you are jumping to 2 private IPs, rather than 1.

Originally Posted by Cowsmakemayo
I've done all of these solutions but still am having an issue that when I log into my account it says 38 CUS but after a few thunts I go back to the main menu and it says "connecting to rainbow six siege servers" and then my ping in menu is now magically 138 CUS. My internet is not an issue and I've done all the things you've linked into your reply. This also just started to happen during the shadow legacy update. Playing in game it says between 100-138 ping but my in game response time for shooting stuff and enemies is just as quick as 38 ping. I feel like there is a bug with the servers or the game that is not showing the correct ping and now I cant play in 10 mans or in league games because of my "ping advantage" when I have no issue with connection, just the game does. COD MW shows a perfect connection too. Any thoughts?

Hey!

If you have followed the steps in the support thread provided in the previous page, I recommend contacting us directly. Here you go -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/

When contacting us, please provide the following -

- An image of your port forwarding configuration
- A MsInfo report: https://support.ubisoft.com/en-GB/faqs/21216/
- A DxDiag report: https://support.ubisoft.com/en-GB/faqs/21185/

That will allow us to start investigating your issue and offer you some personalised solutions

Enjoy your day!

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