[2020] [Missing Content]Void Edge platinum charm missing

Hi FrozenFox26, sorry to see you have lost access to your platinum charm.

Did you play the game on this very PS4 when you attained the charm and have you noticed any other items missing from the game? Are you using the same PSN account that you used when you gained the charm as in the same account linked to your Ubisoft account?

Originally Posted by FrozenFox26
I'm playing on the same PS4 and same PSN account, never had problems with things disappearing.

Hey there FrozenFox26,

Sorry for the delay in getting back to you!

If you're still missing the charm, can you please provide an image showing your current charm inventory?

Thank you!

Hey FrozenFox26,

Thanks for your response there!

As it stands, we continue to have players who are requesting past Seasonal Charms to our Support Teams.

While I do understand the desire to obtain it, regrettably our Support team is only able to compensate for any errors in previous Season, which at this point would be the Operation Shadow Legacy.

I do appreciate that this was not the outcome you have been anticipating and apologies for not being able to assist you with this.

If you do have any further questions, let us know and we will get back to you.

Originally Posted by FrozenFox26
Well, too bad i guess. Thank you for the help.

No worries at all, apologies about the confusion at the start and feel free to get in touch at any time!