Original Post — Direct link

Please remove south africa servers as we dont find any rank games on consol (xbox) most south africa players use a vpn to change servers to eu that they can play or have a eu host

about 2 years ago - Ubi-Havoc - Direct link

@Terriq Hi there and thank you for reaching out on Discussions. I'm sorry to hear that you are unable to find a ranked game to join while automatically connecting to the South African server. Your feedback is definitely heard, and I would like to see if I can help to ensure you can connect to a match to play.

Do you see any error messages or codes while waiting in the queue? Does it take a long amount of time to connect to other types of matches?

I would invite you to try out the troubleshooting steps here for whichever generation of Xbox you are playing on just to rule out a few possible factors.

about 2 years ago - Ubi-Havoc - Direct link

@Terriq Thanks so much for reaching back out. Could you take one more picture from the main menu of your game to display your datacenter information (found by clicking the gear icon near the top right corner)? I appreciate your patience with reporting this issue to us.

about 2 years ago - Ubi-Froggard - Direct link

Thanks for the images @Terriq. If you haven't already, the only thing we can suggest at this time would be to go through the connectivity troubleshooting found above to make sure you have done everything you can on your side too.

about 2 years ago - Ubi-Froggard - Direct link

Ah I see. Well I hope the feedback is considered in future @Terriq and that you are able to enjoy the game on other servers without the use of a VPN in future.