Original Post — Direct link
I still have not gotten my twitch drops yet, I got silver charm over a week ago and I watched just about all of the NA major (which I did the math for and it was about 26 hours of stream according to the schedule) I've seen other people getting replies where a ubisoft support staff tells them how many hours they have logged, I should have around or over 30 because I only afked when I had to go do chores, and other than that it was always on and i was always watching and/or listening. It would really suck if I don't get credit for the hours watched.
about 2 months ago - Ubi-WheelyDuck - Direct link
Originally Posted by Waffel_RX.LGN
I still have not gotten my twitch drops yet, I got silver charm over a week ago and I watched just about all of the NA major (which I did the math for and it was about 26 hours of stream according to the schedule) I've seen other people getting replies where a ubisoft support staff tells them how many hours they have logged, I should have around or over 30 because I only afked when I had to go do chores, and other than that it was always on and i was always watching and/or listening. It would really suck if I don't get credit for the hours watched.
Hey there,

Really sorry to hear that you have not received the drops.

Can I just check exactly which stream you were watching?

I have also forwarded this to our team for further investigation
about 2 months ago - Ubi-WheelyDuck - Direct link
Originally Posted by Zalg-
Hey at least you got a charm lol after 2 years of not getting charms and going through support I just get told nothing can be done and that they’re forwarding it to the developer team.
Hey Zalg-,

Can I just check when you watch streams that you have the stream volume over 30% this can sometimes help this register

Any trouble just let us know
about 2 months ago - Ubi-Viral - Direct link
Originally Posted by STARS_Johnny.F
Hey,

When the EU major ended I had all the charms from copper to gold. After that I collected an overall 35+ hours of watchtime on streams. After almost 2 weeks I recently got the diamond charm, but i still didnt get the platinum one. How is that possible and do I have a chance to get that one too?
Hey, STARS_Johnny.F!

So we can look into your account and what charms you should have further can you please contact us via a private message on our social media channels here:

Facebook

Twitter

Alternatively, you can reach out to us via a support ticket HERE or a live chat HERE.

Thank you.





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