I am looking for a solution to restore my missing Velvet Shell seasonal universal skins. I had them on Xbox since Velvet Shell, logged in before linking accounts to find most of them missing. I hoped linking accounts would make them show up again, but it unequipped them from my loadouts and equipped my pc loadouts, and I cannot find my Chupinzao, fade, etc. Some of my other skins have transferred, so i do not know why I am missing my velvet shell skins.
Hiya @MonkeRickGrimes thanks for reaching out here on Discussions. Sorry to hear about these skins being missing. I do see your open support case, so you can rest assured a specialist will be able to address your ticket ASAP! Please let us know if you have any questions in the meantime.
Hello @MonkeRickGrimes,
Apologies for the delay.
We're experiencing more than usual contacts across our support channels leading to delayed responses.
We'll be able to best assist with this via your case, which we'll respond to you too as soon as possible.
Thank you for your understanding!
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