[2021] [Crash/Freeze]Game crash

Hey not.tjs, thanks for getting in touch and sorry to hear about this, as I fully appreciate how frustrating this can be.

So that we could look into the matter further for you, could you possibly advise us the following:

1. At what point did/does your game crash? Is it on launch or is it whilst playing?
2. Did you receive any error messages after crash occurred?
3. Are you using DX or Vulkan API?

In the meantime, if you haven't already, I'd strongly recommend to go through steps outlined in the following article, and see if problem persists.

Keep us updated!

Originally Posted by not.tjs
1- I think it was in round 0-1 it was during a round
2- The first time it crashed I received it but the second time nothing appeared
3- I'm using DX

Appreciate your response there!

Taking into account that crash occurred whilst mid-game, may I also check the following:

1. Did you notice if crash occurred in the same map?
2. Did you notice if there was any particular action that may have led to your game crashing during multiple instances or was it completely random?
3. Did you have a chance to go through the troubleshooting steps suggested earlier, to see if issue persists afterwards?

Let us know!

Originally Posted by not.tjs
1- no, but if I think it's because I play in Steam, but I opened it in ubisoft and when I open it in Steam it doesn't fail
2-I think it was really random
3-I think it's already resolved it doesn't have
more crashed

Glad to hear that it's seemingly resolved. If the issue does return once again the first thing I would suggest is to attempt each step suggested here. These steps are known to resolve most of the common causes of crashing/freezing.

If after doing so you're still experiencing issues I'd then recommend opening a support case. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:

MSInfo
DxDiag

Thanks.