Original Post — Direct link

I play on PC with Vulkan. My current game version is 14858381.

Since the last big update (Y5S3) some operator weapon skins and weapon attachments keep resetting to default ones when I'm browsing the operator preview window. This happens every time I play the game. I didn't have this bug before Y5S3.

For example: When I'm browsing Ela's or Valkyrie's operator window it shows their equipped weapons with the default weapon skins and holo sights. In reality they both have different weapon skins and reflex sights equipped. When I open their respective loadout screens, it shows the weapons equipped with the correct skins and sights. Everything seems to be OK in the weapon loadout screen. But when I return to the operator window, the weapon skins and and attachments are reset back to the default weapon skins and holo sights.

This seems to happen randomly on different operators. For example in Kapkan's window the equipped black ice skin for 9x19VSN and 1.5 sights turn into the weapon's default skin and Russian holo sights. Still, when I look at Sledge, who has the Crawling Morass skin and 1.5 sights on his L85A2, it show's the weapon skin and attachments correctly. Sidearms are also affected by this, any other skin than default ones don't show up in the operator preview window.

The problem can be "fixed" temporarily by switching the operator's main weapon to another and then back to the one you want to use. After that the preview screen works OK. The bug returns when you log on the next time, so it's not a permanent solution.

When I get into a match the weapon skins and attachments are the ones that I have really selected. So everything's fine in matches, it's just the operator preview screens that are broken. I'm glad that this bug doesn't affect the real gameplay.

This is a mild annoyance, but I know the game shouldn't be broken this way. Before Y5S3 the operator preview screens did show the weapon skins and sights correctly. I talked about this bug to a friend of mine and he said he has the same bug. I searched the forums and Reddit, but didn't find any reports about this same bug.

Are you aware of this bug and if you are, what can be done to fix it?

Thank you in advance.
7 months ago - UBI-Froggard - Direct link

We have reported the issue is happening more lately but there is some steps you can do to try and prevent it from happening again.

Please can you go through the steps found here.

I apologise for any inconvenience caused.
6 months ago - Ubi-Milky - Direct link
Hello P0LARbrr, I am sorry to see the troubleshooting provided did not solve your problem with resetting loadouts.

As you have already tried deleting the local save data, would you please contact us through our Support Site about this here - https://support.ubisoft.com/Cases/New

If you log into this website with your Ubisoft ID, scroll to the bottom of the page and write in the text box a brief description of the problem, then click on 'Submit My Request', we should be able to respond to you within 48 hours.

We will need you to upload you system files in the form of a .txt file to look into this further for you.

Here are the instructions on how to generate them -
- A DxDiag report - https://ubi.li/z1pK6
- A MsInfo report - https://ubi.li/9ey7y

Thank you, hopefully we will be able to get to the bottom of this after escalating your case.
4 months ago - Ubi-TheBerry - Direct link
Originally Posted by Solemn.Sight
I have also been having the same issue. Even after updating to the latest Neon Dawn update the issue persists.

Is a solution available?
Hey there Solemn.Sight,

Sorry to hear you're also having issues.

Have you attempted any of the troubleshooting steps suggested above?
4 months ago - Ubi-Milky - Direct link
Hi Solemn.Sight, sorry about that, a lot of our popular FAQ articles have recently been updated with more information so we are finding some of our older links are not working.

Please try this one instead -

Can I ask you do your loadouts reset after playing a match, between rounds or when relaunching the game after a time?

We have had this investigated before and seems to affect players usually during special seasonal events, but we have not had much success trying to replicate the issue on our side so the investigation into why it happens and to which players have been going on for some time.
about 2 months ago - Ubi-TheBerry - Direct link
Hey there guys,

Just to keep you in the loop, this issue is still being investigated by the game's team, I'm afraid we don't have any updates or news regarding this to share at the moment however

Sorry for any inconvenience caused while this is still looked into and thank you for your patience!

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