Original Post — Direct link

Hello, i got a problem with my R6S game as i cannot acess ranked games, even tho i have my phone number binded it still says it requires phone number, i am tired of finding something out ... i couldnt even find any straight to support ticket or anything like that, so i am trying forum in a hope for support answer or a really kind person to help me out, thanks for any answer. 🙂

over 2 years ago - Ubi-Nacho - Direct link

@unxpected_rfrmd Hi there.

Apologies for our delay in response to you here on our forums. We can see that you've since been able to open a support case with us also.

Would you be able to let us know if you have received this code, or if you require any further assistance?

Many thanks.

over 2 years ago - Ubi-Karl - Direct link

Hey @Krypl_Kara, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you an into with adding your phone number to your account.

First and foremost, there's a short article that essentially outlines the main reasons and issues that can occur when adding the phone number, therefore may be something to look into.

With that in mind, if you have successfully added your phone number yet it still requests for it, we may need you to get through to us directly to review your account records, therefore as it will involve discussing account related details, something we're only able to do with you in private, so that we could proceed, please get through to us via one of the following channels, based on your personal preference:

  1. Support website
  2. Facebook
  3. Twitter


Once you do so, a member of our team will review your query and get back to you at the earliest possible convenience.

Hope this helps and if you have any further queries, let us know!

over 2 years ago - Ubi-Karl - Direct link

Hey @Krypl_Kara, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you an into with adding your phone number to your account.

First and foremost, there's a short article that essentially outlines the main reasons and issues that can occur when adding the phone number, therefore may be something to look into.

With that in mind, if you have successfully added your phone number yet it still requests for it, we may need you to get through to us directly to review your account records, therefore as it will involve discussing account related details, something we're only able to do with you in private, so that we could proceed, please get through to us via one of the following channels, based on your personal preference:

  1. Support website
  2. Facebook: (https://en-gb.facebook.com/UbisoftSupport/)
  3. Twitter


Once you do so, a member of our team will review your query and get back to you at the earliest possible convenience.

Hope this helps and if you have any further queries, let us know!