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hello i play in west europe and i get around 60 to 70 ping . This was like this for 135 hours of game time. But starting today my ping fixated on 180 to 190 and never goes down or up and i have ping icon on screen. I did all the things in network connection issue list and i checked other games for ping and did a ookla test. In other games my ping was the same or better. In ookla i got 4ms. Whats different from today to yesterday is that i opened and closed my modem once and thats it. Please help thank you very much
Originally Posted by EttinculatHello! That is certainly an unusual issue, I will help in any way I can.
hello i play in west europe and i get around 60 to 70 ping . This was like this for 135 hours of game time. But starting today my ping fixated on 180 to 190 and never goes down or up and i have ping icon on screen. I did all the things in network connection issue list and i checked other games for ping and did a ookla test. In other games my ping was the same or better. In ookla i got 4ms. Whats different from today to yesterday is that i opened and closed my modem once and thats it. Please help thank you very much
Considering this issue has only started happening today, my immediate thought is perhaps a change was made on your internet provider's side.
Please create a support ticket and add the following -
- An image of your port forwarding configuration
- A MsInfo report: https://support.ubisoft.com/en-GB/faqs/21216/
A support ticket can be created here, then post your case number in this thread: https://support.ubi.com/Cases/New
We can then review these files to double check all steps have been performed correctly for you!