[2021] Unable to purchase Credits? | POST HERE!

Hi everyone thank you for posting about your attempted purchase in game of credits in game on PC.

This issue has re-emerged recently and it is currently being looked into. We know some players are unable to make a purchase as the continue button is greyed out or inaccessible for them or greyed out.

I have merged some threads together with this similar issue to keep track of recent player posts affected by this.

To everyone that has posted about this thread recently, we are passing this information onto the team investigating and making note of what location our players are in who can not make a purchase, apologies for any inconvenience but thank you for your patience whilst we try to investigate a fix.

If you have not already tried to do so, please try to make a purchase with the launcher overlay disabled and also enabled in both Steam and Ubisoft Connect

If you comment on this thread, please post the exact date and time you tried to make this purchase and if you are using a VPN, please also let us know what data server you are connected to if you know this. You can find this information out here - https://support.ubisoft.com/en-gb/Article/000060594

Hello everyone!

Thank you for adding to this thread, all of your information is very helpful.

Our team have tried implementing a temporary fix. Can you all please try again and let us know if the issue persists?

Thank you!

Thank you for getting back to me, I will relay this back to our team.

@LeonSetak We had hoped the issue was now resolved but it seems to still persist. We'll let you know once it's resolved.

Hello A_Bastian, thank you for getting in touch. After checking your account I can see there have been some successful orders placed.

Hello JaIeeI, thank you for getting in contact, I can now see tis issue has been resolved for you also.

To add to what was previously mentioned in this threads troubleshooting, if you still face issues purchasing credits in Steam or the Ubisoft Store, please make sure your location listed on your account, be it Ubisoft or Steams, match the location of the storefront and currency you are trying to make a purchase with or the payments made can fail to go through.

You can check what country is listed on your account through our account management website - https://account.ubisoft.com/

How to check your listed country in Steam - https://support.steampowered.com/kb_...6627-QSNM-5276

Thanks for sharing your experience too EyeofGuy, hopefully this will help players who still encounter this error after trying the workarounds given so far.