[2020] purchase

Hi there Flohting- welcome to the forums.

Can I please ask what platform you purchased the game for? Sometimes our games and in game content can take up to 24 hours to appear on players accounts.

Hello Flohting-,

For this instance, I would suggest you contact us through support where we can verify your account and transfer your game to the correct account as long as there is no game time.

You can reach us here - Facebook Support - https://www.facebook.com/UbisoftSupportUK/

OR

Twitter Support - https://twitter.com/UbisoftSupport

Thanks!

Hi Flohting-,

That's okay, we can still try and refund one of your duplicate games if you contact us through Support on the links I provided in the post above, thank you

@teemoiscooking Hi, and welcome to the forum !

I've taken note of your message, and I'm sorry to hear that a purchase Issue prevents you from enjoying Assassin's Creed: Valhalla !

Your message has been moved to the dedicated Player Support section of the forum, to bring it the best possible visibility.

For the purpose of our investigation, in order to provide you with the best possible support while protecting your privacy, I invite you to reach out to us via our Help website.

A specialist will then get back to you as soon as possible, and check with you what can be done.

Don't hesitate to let us know if you have questions, or for any other Issue !