Original Post — Direct link
At first I thought I had a problem with the mouse but on other mice the same problem. Besides, my friends have it too. In games, I often meet players who have this mouse bug. I wrote to technical support but they didn't even know about this problem. I made a video for them, but it's impossible to play while there is this bug. I don't want to wait for a new season to release a patch with a fix. When can this be fixed?
My video: https://youtu.be/ndiNzDOKvUk
Im google this and exist other videos: https://www.youtube.com/watch?v=_MV47ginZsI
This problem was in 2018. But support says filming as I change different mice and play with them. This is nonsense. This is a problem for many players. You need to know about it. I just can't play because she's constantly. Someone rarely - they play. Should I wait for the new season or what to do?
almost 3 years ago - Ubi-Raziel - Direct link
Originally Posted by Biloslava.UA
At first I thought I had a problem with the mouse but on other mice the same problem. Besides, my friends have it too. In games, I often meet players who have this mouse bug. I wrote to technical support but they didn't even know about this problem. I made a video for them, but it's impossible to play while there is this bug. I don't want to wait for a new season to release a patch with a fix. When can this be fixed?
My video: https://youtu.be/ndiNzDOKvUk
Im google this and exist other videos: https://www.youtube.com/watch?v=_MV47ginZsI
This problem was in 2018. But support says filming as I change different mice and play with them. This is nonsense. This is a problem for many players. You need to know about it. I just can't play because she's constantly. Someone rarely - they play. Should I wait for the new season or what to do?
Hello, thank you for contacting us regarding this.

I completely appreciate this issue seems like a bug in-game and it may be, however in my experience this is something that is caused by the mouse, or something else specific to the PC.

After reading through your support case I can see you have went through a lot of troubleshooting steps, so I don't want to use too much of your time. The plan is to tackle this in a quick and logical way, to see if we can find the root cause of your issue.

Please try the following -

- Disable / enable Raw input, to see if that changes the behaviour
- Change "Aim" from right click to a key on your keyboard, and see if that changes anything.

These 2 steps are incredibly important, and can help offer us a lot of insight.

Thank you!
almost 3 years ago - Ubi-Karl - Direct link
Originally Posted by Biloslava.UA
This is not a mouse! At first I also thought it was a mouse problem. But many of my friends had a problem - almost all of them. In addition, I have encountered this problem in many unfamiliar players in games. I talked to friends. They had the problem disappear at different times, but I still had it, so I was worried. But a few days ago, this problem disappeared on my own - without any action. But I still met her in games after that with some players. I'm sure it's a bug or a conflict of some programs. At one time, Windows 10 took control of the players in the game of FIFA and corrected this with an update, so there can be many reasons. But that was only in Rainbow's game.
Hey Biloslava.UA, thank you very much for providing us with the update and I'm glad to hear it has now been resolved for you .

If you do encounter players who are possibly experiencing the issue, such as your friends for example, let them know that they can reach out to us at any time and we will be happy to look into the matter further for them .