Original Post — Direct link

Re: [Game crashing hack becoming rampant](/topic/124877/game-crashing-hack-becoming-rampant)
In my last ranked game on 3-1 score for my team, after a lag spike me and my teammate were kicked out from the match.
Trying to rejoin wasn't possible because after we tried once we receveid a 1 hour ban.
I would like to know if it's possible to get back my mmr points at least because it wasn't our fault but a game error.

almost 2 years ago - Ubi-TheBerry - Direct link

Hey @ricc_c ,

Thank you for getting in touch!

I'm afraid Ubisoft Support do not have the facilities to remove temporary bans or manually adjust player's MMR ranking.

We'd be happy to help with any re-occurring connection issues you may have though.

Do these disconnects happen often?

And if so, have you given any troubleshooting steps a try?

Thank you!