Original Post — Direct link
Since I installed the game, I just simply cant walk. I changed the walk setting on capslock, but it still doesnt work. Is there any way to fix it?
over 3 years ago - Ubi-Orion - Direct link
Originally Posted by BlackPseud0nym
Since I installed the game, I just simply cant walk. I changed the walk setting on capslock, but it still doesnt work. Is there any way to fix it?
Hi there.

Have you tried testing rebinding to another key or is it just that specific key you're having issues with?
over 3 years ago - Ubi-Orion - Direct link
Originally Posted by BlackPseud0nym
I have it on alt but he wasnt working too. When i press key where i have a bind but then my character just stopped and dont wanna walk until release the key.
Thanks.

Can I ask you to try launching after a clean boot to see if the issue persists?
over 3 years ago - Ubi-TheBerry - Direct link
Originally Posted by BlackPseud0nym
Kindly please would you send me step by step what should i do ? Because i try it but i didnt find my issue. Everything was focused on real problems like with PC system or things like that. I dont know how to use clean boot. And sorry for my english skills im bad. Thank you. Goodbye soon
Hey BlackPseud0nym!

There's an official guide on how to perform a Clean Boot on Microsoft's site available here.

Give this a try and let us know how you get on!
over 3 years ago - Ubi-Orion - Direct link
Originally Posted by BlackPseud0nym
Hi, I followed the steps according to clean boot. I restarted the PC several times. I reinstalled R6 once but still when I press Alt to walk I can't move
Thanks for giving this a try. We'd like to investigate this further because as far as I'm aware this issue has not been reported to us.

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:

MSInfo
DxDiag

Thanks.