Original Post — Direct link

hello i have serious problem lately my ping get high randomly in game knowing that my data center is always 45ms and bellow, but in game sometimes the ping get high 213ms for no reason affecting my gameplay i contacted the support they told me to open a port forwading and put some values it didnt work and the problem is still going on, otherwise every other game i play my ping is fine and stable, this only happems in siege, this might be a reasson to leave the game for good, because its a shame a company such ubisoft cant fix a small issue that make many people leave the game.

over 1 year ago - Ubi-LadyBlue - Direct link

Hey there @tblackcattt,

I'm sorry you're running into these issues with ping and that your previous troubleshooting didn't help.

Is the high ping happening more often on any specific maps or modes or after any particular actions? I did also notice that your case hadn't been updated with the forwarded ports. We'd like to have you attach those images of the forwarded ports so that our teams can work towards resolving this with you.

over 1 year ago - Ubi-MrM - Direct link

@tblackcattt Hi !

I've taken note of the details mentioned in your message.

As mentioned previously, for the next part of our investigation, we will need you to provide us with the screenshots of the forwarded ports via our Help website, as they will help isolate the Issue.

A specialist will then take a look at them and get back to you as soon as possible, in order to advise you of the next steps.

We thank you for your understanding on the matter, and if you have questions, or for any other Issue, don't hesitate to let us know !

over 1 year ago - Ubi-MrM - Direct link

@tblackcattt I've taken note of your screenshots.

They have been removed from the message, in order to protect your privacy.

In order to provide you with the best possible support, all while protecting your information, I invite you to reach out to us via our Help website, in order to provide us with the screenshots of the ports.

Don't hesitate to let us know if you encounter Issues while sending the screenshots via our Help website, or if you have any questions !