over 3 years ago - Ubi-Karl - Direct link
Originally Posted by almightymohid69
After crimson heist update I have been crashing for no reason too :/ I am sending crash reports back though, I haven't been able to finish one single game yet due to crashes and I've never crashed before so it is the new update, not me. Apart from crashing there is a lot of bugs and visual bugs I am seeing too
Hey almightymohid69, thanks for getting in touch and bringing this to our attention.

So that we could look into the matter further, would I be able to ask you to clarify the following:

1. Does game tend to crash only whilst in-game?
2. Are you using Vulkan or DX API?
3. Do you happen to receive any error message at all?
4. Have you noticed any consistencies that may help us to identify what may be causing it, such as any particular actions in-game for example?
5. What are other bugs that you've noticed since latest update?

In the meantime, if you haven't already, give the following steps a go and see whether that helps.

Keep us updated!
over 3 years ago - Ubi-WheelyDuck - Direct link
Hey guys,

Thank you for your updates and sorry to hear that you are encountering crashes in game.

Can I just check whether the troubleshooting steps mentioned by Ubi-Karl helped?

Many thanks