devtrackers.gg
about 2 years
ago -
Ubi Milky
-
Direct link
Hey King 
Sorry to hear you are having trouble trying to purchase credits for the game.
Would you be able to check the following steps to see if this can allow you to find these credits and make a purchase, they are the most common solutions for credit purchase issues >
FIX 1: If using a VPN, please disable this before making a purchase.
FIX 2: Make sure your Steam overlay is enabled and your Ubisoft overlay is disabled >
Example of Steam overlay options > https://help.steampowered.com/en/faqs/view/3978-072C-18DF-FBF9
Example of Ubisoft overlay options > https://www.ubisoft.com/en-gb/help/article/000064954
FIX 3: Try disabling the Steam overlay and make the purchase using the Ubisoft Connect overlay instead, in case both overlays are interfering with each other.
FIX 4: We have found that for some players, purchases can be affected by what Steam Store Country you have listed on your Steam account and what currency you are using to make the purchase. This currency needs to match the country you have listed on your Steam account.
You can change update your Steam Store country here >
https://store.steampowered.com/account/
Here is a guide with some more information about Steam Store country issues >
https://support.steampowered.com/kb_article.php?ref=6627-QSNM-5276#othercountry
FIX 5: Would you please try making the purchase using your Steam Wallet funds if available? Here is a guide on how to add these funds to Steam >
https://support.steampowered.com/kb_article.php?ref=1122-RTSC-0478&l=english#addfunds
FIX 6: If you have both the Vulkan and DirectX versions of the game installed, please try making a purchase on both versions of the game, as some players have had success on one version of the game, whilst being unable to purchase on the other.
-Ubisoft Support
Sorry to hear you are having trouble trying to purchase credits for the game.
Would you be able to check the following steps to see if this can allow you to find these credits and make a purchase, they are the most common solutions for credit purchase issues >
FIX 1: If using a VPN, please disable this before making a purchase.
FIX 2: Make sure your Steam overlay is enabled and your Ubisoft overlay is disabled >
Example of Steam overlay options > https://help.steampowered.com/en/faqs/view/3978-072C-18DF-FBF9
Example of Ubisoft overlay options > https://www.ubisoft.com/en-gb/help/article/000064954
FIX 3: Try disabling the Steam overlay and make the purchase using the Ubisoft Connect overlay instead, in case both overlays are interfering with each other.
FIX 4: We have found that for some players, purchases can be affected by what Steam Store Country you have listed on your Steam account and what currency you are using to make the purchase. This currency needs to match the country you have listed on your Steam account.
You can change update your Steam Store country here >
https://store.steampowered.com/account/
Here is a guide with some more information about Steam Store country issues >
https://support.steampowered.com/kb_article.php?ref=6627-QSNM-5276#othercountry
FIX 5: Would you please try making the purchase using your Steam Wallet funds if available? Here is a guide on how to add these funds to Steam >
https://support.steampowered.com/kb_article.php?ref=1122-RTSC-0478&l=english#addfunds
FIX 6: If you have both the Vulkan and DirectX versions of the game installed, please try making a purchase on both versions of the game, as some players have had success on one version of the game, whilst being unable to purchase on the other.
-Ubisoft Support