[2020] Missing Content? Check here first!

We are currently investigating reports of missing content on PS4 and Xbox One.

In the meantime, please check that you are trying to access the content from the account you have purchased it on.

An issue was recently corrected that allowed more content than intended being shared for Xbox players.

Xbox One players can share different Year Pass Operators with different profiles on the same console, but not additional purchases or vanity items.

PS4 players are unable to share content.

You can reach out to us through these channels -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Ubisoft Support website - https://support.ubisoft.com/en-gb/Cases/new

If you can tell us your Ubisoft username, we will verify your account, then check for what content you should have.
We also ask if you can send us your proof of purchase as well.

We apologize for any inconvenience caused and thank you for your patience.

Hey Juseto778,

It sounds like you are referring to a different issue.

Please try and keep to the forum thread topic.

Hello everyone, sorry to see you have yet to receive your in game items.

For more information about issues like this, please see our post on this here -
https://forums.ubisoft.com/showthread.php/2279424

For all missing in-game items we ask that you now contact us through our support site here -
https://support.ubisoft.com/Cases/New

Or via Live Chat using these instructions -
https://support.ubisoft.com/en-GB/Faqs/000025094/

You can also contact us through DM on our social media channels here -
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/

We will request a proof of purchase and the date when you should have received the item, we will verify your account then we should be able to look into this further for you and add the items to your game when necessary.

Thank you for your patience and sorry for any inconvenience caused. I'll now be locking this thread, per our above request to contact us via alternative means for these issues.