Original Post — Direct link

Hi, i have the Rainbow Six game on the Ubisoft Connect app and i can play it. When i want to buy credits on the Ubisoft Store Web Site, "You need the Base Game to play this DLC." warning is coming. Will I have a problem if I buy despite this warning?

6 months ago - Ubi-Milky - Direct link

Hello @adem_ozipek thank you for getting in touch with us.

This message is usually seen if you do not have the game on the account you are currently using on the Ubisoft Store.

Can you please check if the details you are using to log into the Ubisoft Store website, are the same one you use for the Ubisoft Connect launcher?

Did you also purchase the game from Ubisoft (not Steam or Epic) and do you have the game displayed in your 'Games' section, of the Ubisoft Connect launcher?

5 months ago - Ubi-Deta - Direct link

Hey folks! If you're still experiencing this issue, could you please reach out to our Support Site, so that we can look further into this for you? Thanks!

5 months ago - Ubi-Deta - Direct link

Hello @INsaneyAC! Sorry to hear that you haven't received a reply yet.

We're currently receiving more contacts than usual, which can lead to delays in case replies. I understand this can be frustrating, apologies for the circumstance.

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